Privacy Policy
Last updated: June 2025
1. Who We Are
Izzy Sanitary is a sanitary products company based in Kumasi, Ghana. We operate the website izzysanitary.com. Our contact email is ntilegacygroup@gmail.com.
2. Information We Collect
When you place an order, we collect: your full name, phone number (WhatsApp), email address, and delivery location. We do not collect any additional personal data unless you voluntarily provide it (e.g. in delivery notes or via WhatsApp messages).
3. How We Use Your Information
We use your information solely to: (a) process and fulfil your order, (b) communicate with you about your order status via WhatsApp or email, (c) send you receipts or payment confirmation, (d) invite you to create an account to track future orders. We may occasionally send you information about new products or promotions. You can unsubscribe at any time by replying "STOP" to any message.
4. Payment Data
All card and Mobile Money payment processing is handled by Paystack (paystack.com), a PCI-DSS compliant payment processor. We do not store your card details or Mobile Money PIN on our systems at any point.
5. Data Sharing
We do not sell your personal data to any third party. We share your name, phone number, and delivery address with our approved delivery partners solely for the purpose of fulfilling your delivery. These partners are contractually bound to use your data only for that purpose.
6. Data Retention
We retain your order data for up to 5 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time by emailing ntilegacygroup@gmail.com, subject to legal retention obligations.
7. Your Rights
You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at ntilegacygroup@gmail.com or via WhatsApp.
8. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact
For any privacy-related queries, contact: ntilegacygroup@gmail.com or WhatsApp: +1 (647) 642-0808.